FREQUENTLY ASKED QUESTIONS
How long after I approve my order can I expect to receive my stationery?
Please allow approximately 4 weeks from the date you approve your stationery for printing until you receive your items.
This timeframe applies only to orders of the Customisable Collections.
If you require stationery in less time than this please get in touch directly and I will do my best to accommodate you.
Bespoke orders or orders that are placed personally will have varying turnaround times which we will agree during the consultation process.
Where do you deliver to?
I currently deliver to the UK and Ireland.
What method of delivery do you use?
Royal Mail Special Delivery, Parcelforce, Ireland Express. All stationery & signage orders will be sent via tracked & insured delivery with no exceptions.
If you live locally I may deliver to you in person.
You can also collect your items from the premises.
Can I order different quantities than are specified on the website?
Yes please get in touch directly and I can give you a quote if you need a quantity that is not available in the shop.
There is a minimum amount of 15 items per order.
What type of card are the invitations printed on?
Collection Invitations are printed on an Italian Card called Tintoretto Gesso as standard.
Weight 300gsm.
Are there other card types available?
Yes, please get in touch if you are interested in other types of card stock.
Other card types are; Uncoated, Pearl, Silk, Kraft and a number of Premium Luxe Card Stocks.
Please enquire and I will send you a personalised quote for any of these.
What size invitations are available?
The standard sizes are: A6 Cards (105mm x 148mm), 5” x 7” Cards (127mm x 177.8mm), A5 Cards (148mm x 210mm), 148mmm x 148mm Square Cards, Square & A6 Folding Cards.
I provide both flat and folding invitations.
Other shapes, sizes and fold types are available.
Please enquire and I will send you a personalised quote for any of these.
What kind of envelopes are available?
The standard envelope is a 120gsm Premium Ivory Envelope. This comes with all Save The Date Cards, Invitation Cards & RSVP Cards.
You can upgrade to a Luxe Envelope which is available in a variety of colours. Choose this option when ordering online.
Please enquire and I can send you a personalised quote for any of these.
How does Customisation work?
Each of the Collections has certain elements that you can change.
For example some Collections have options to change background colour, text and feature colours, typefaces and card types.
You can choose these options when ordering online or discuss the options with me in person.
Do you provide any other extra details and embellishments?
I also provide wax seals, belly bands, vellum invitations & wraps, envelope liners, round labels and more.
Please enquire and I can send you a personalised quote for any of these.
What if I can’t find the Customisation option I want?
I can be flexible to a certain degree with Customisation. I can try alternative type styles and colours as long as they work with the style of the Collection.
I am happy to offer you suggestions and advice during this process.
Design fees may apply if there are significant changes required to a particular Collection style.
Can I change the wording on the Customisable Templates?
Yes of course, you can word your invitation any way you like. The only consideration would be that it will fit well in the space allowed. I can help and advise on this if necessary.
Can I have my guest names printed on the invitations?
Yes, I offer a Personalisation service on all invitations. It will require that you send me a list of your guests’ names as you would like them to appear on the invitation.
Ideally this should be sent in list form as a text document or spreadsheet file. I can send you a template document in which you can enter the details. I can also format this text for you.
Please enquire and I can send you a personalised quote for this service.
Can I have my guests’ names and address printed on the envelopes?
Yes, I offer a Personalisation service for envelopes. It will require that you send me a list of your guests’ names and addresses as you would like them to appear on the envelopes.
Ideally this should be sent in list form as a text document or spreadsheet file. I can send you a template document in which you can enter the details. I can also format this text for you.
Please enquire and I can send you a personalised quote for this service.
Do I need to pay a deposit when I order personally with you?
I ask for non-refundable deposit (to cover the initial design proof) to secure your booking and before work can begin on your artwork.
When do I pay the remaining balance?
I ask that you pay the remaining balance when all the artwork is approved by you and before the stationery is printed.
I cannot proceed to printing until the balance in paid in full.
What if there are typographical errors or omissions in my stationery when it has been printed?
I will make every effort to ensure the accuracy of your artwork.
I ask my customers to thoroughly proofread all the artwork I send them and to check that all text details are correct.
I will not proceed to printing until I receive final approval by email from the customer.
I regret that I cannot be held responsible for errors or omissions that become evident after the stationery has been printed.
What if I am unhappy with the print quality or material quality of my invitations when I receive them?
In the very unlikely event that you receive stationery items where the print quality or material quality is not of the highest standard I will re-issue the items without question and free of charge.
Can I get some samples before I order?
Yes, I can supply samples of all our Customisable Collections, please get in touch if you require samples.
Do you also provide pieces for the Wedding Ceremony & Reception?
Yes, I design and print a full range of On-The-Day Pieces such as; Welcome Signs, Seating Plans, Menus, Name Cards, Wedding Favour Tags & Labels and Order of Service Cards & Booklets.
These will be designed to complement the style of your wedding invitations.
Please enquire and I can send you a personalised quote for this service.